FAQ
How long does an order take?
It depends on what you ordered. Ready-to-ship pieces leave the workshop within 2 business days. Made-to-order pieces show a lead time on the product page, that's the time I need to actually build the piece before it ships. Quote-based custom work has a lead time we agree on when you approve the quote.
Can I customize an order beyond what's shown?
Often, yes. If a product offers options on the page (size, color, material), pick what you want there. If you want something outside the listed options, a different dimension, a different material, a small change to the design, email me at hello@taylorleather.com before you order and we'll work out whether it's possible and what it'll cost.
Do you accept rush orders?
Sometimes. Rush orders cost extra and depend on what's already in the queue. If you have a hard deadline, email me before you order with the date you need it by, and I'll tell you honestly whether I can hit it. I'd rather say no upfront than miss a date I shouldn't have agreed to.
Do you do wholesale or trade discounts?
I'm open to wholesale and trade relationships in small numbers. I can't compete with mass production on price, but for shops, designers, and contractors who want real handmade work for clients, write me at hello@taylorleather.com and we'll see if it makes sense.
What if my item arrives damaged?
Photograph the outer box, the inner packaging, and the item itself before you do anything else. Email those photos to me within 48 hours of delivery. I'll file the carrier claim and either refund you or send a replacement, whichever you'd rather have. Full details are on the Returns page.
Can I see the workshop in person?
Generally no, it's a small working space, not a retail environment. For local pickup or arranged visits, write me first; I'll let you know if it's possible.
Do you make custom designs from a photo or sketch?
Yes, for original designs you own the rights to. Send me what you have at hello@taylorleather.com and I'll let you know whether I can build it, what it would cost, and how long it would take. I won't reproduce someone else's copyrighted or trademarked design.
How do I care for what I bought?
Care instructions specific to your piece are on the product page. If they're not, or if you've lost the card that came with the order, email me and I'll send the right care notes for what you have. The care you give a piece in its first year sets a lot of what it'll look like in ten.
Do you offer gift wrap or gift notes?
Yes. At checkout, you can add a short gift note and ask for plain gift wrap. I don't charge for either. If you'd like the receipt left out of the package, just say so in the note.
How do I check my order status?
You'll get an order confirmation email when you order and a shipping notification with tracking when the package leaves the shop. If you haven't seen either and it's been longer than the lead time on the product page, write me and I'll check on it.
What payment methods do you accept?
Payment is processed through Stripe, which accepts all major credit and debit cards (Visa, Mastercard, American Express, Discover). Apple Pay and Google Pay also work at checkout where supported.
Do you ship internationally?
Yes, where the destination country allows it. International shipping varies a lot by country, so I prefer to quote it before you order. Email me at hello@taylorleather.com with the item and your country and I'll get back to you with cost and delivery time. Buyers are responsible for any customs duties or import taxes charged at the destination.
Can I cancel my order after I place it?
For ready-to-ship items, yes, write me as soon as possible and I'll cancel it as long as it hasn't shipped yet. For made-to-order pieces, you can cancel before I've cut or committed materials to the piece. After that, partial refunds depend on how far along the work is. For quote-based custom orders, cancellation follows the terms of the quote agreement you approved.
