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The Lost Package Response Kit
Calm, ready-to-send scripts for every stage of a missing order, so you protect the customer relationship and your business at the same time.
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From the guide
How to Handle Lost Packages (Handmade Seller's Response Playbook)
When a package gets lost, your response in the first 24 hours determines whether you keep the customer. A 13-year handmade operator's playbook: reship/refund decisions, claim filing, scripts.